Frequent questions

1.Shipping costs €9.90 throughout Italy (specific areas) and is free with a higher spend
at €150.00.
2. Home delivery in the municipality of Lucera €2.90, free with orders over €100.00
3. Pick up in store

The courier will make a second delivery attempt approximately on the following working day. If the second attempt is also unsuccessful, your order will be placed in storage at the local courier office.

Generally your order will be entrusted to the courier within 1 working day from the date of confirmation. You will then receive an email with the information to track your shipment.

If you have received an incorrect or damaged product, please indicate this
reason as the reason for the return during the online return request, to be made via email. You will be asked to upload one or more images relating to the defect found and you will receive an email
confirmation with instructions for shipping. It will not be possible to request a
refund but only replacement.
Shipping costs will be borne by the customer who will receive all the instructions to proceed via email.

For products for personal use, for hygienic and health reasons it is not possible to return products
already used.

For products on sale it is not possible to request a return.

The Customer must send, within 15 calendar days from the delivery date of the purchased good, a simple e-mail to info@lavienroseacademy.it indicating their data, i.e. Name, Surname, Address, number order of the original order, telephone number, product description, and reason for the return.

As soon as confirmation is received from La vie en Rose Academy, the Customer must send, at his own expense and with a courier of his own choice, the product he intends to return, including in the
sending a letter with your data communicated via e-mail (see model below). The returned product must reach La vie en Rose Academy within a maximum of 14 calendar days from the date
in which he communicated his withdrawal.

Once the returned product has been received, La vie en Rose Academy will proceed with a refund of the price paid
for the product/products for which the right of withdrawal has been exercised, within 14 calendar days from the day on which the withdrawal decision was communicated, provided that the goods subject to the withdrawal have reached the company, or have been provided unequivocal proof of shipment via courier. The customer will be held responsible, and therefore not compensable, for the decrease in value of the goods resulting from handling other than that strictly necessary to establish the nature and characteristics of the goods.

For products for personal use, for hygienic and health reasons it is not possible to return products
already used. All risks relating to the transport of the returned product are borne by the Customer. For
facilitate the Customer in exercising the right of withdrawal, here is an example of communication
e-mail, to also be included in the package with which the returned product is sent:

Subject: return communication
Order number: (indicate the original order number with which the goods were purchased).
Buyer data: (indicate name, surname, address, telephone, e-mail).
Product for which the right of withdrawal is exercised: (indicate brand, name and format of the
product and product code as per the order summary sent in the original shipment).

You can purchase securely via PayPal, Apple Pay, Google Pay or credit card

You can contact our team at info@lavienroseacademy.it or at the whatsapp button below.